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Scott's story starts in 1986, as a graduate walking in the doors of P&G to be a new engineer and shift manager. He was soon perplexed by how he could contribute to solving issues associated with production and quality. During this time, P&G introduced the Deming Philosophy to the organization; a decision that would have a profound impact on Scott's professional and personal life. Scott eagerly applied what he learned, despite facing resistance to change and improvements. After three years, he decided to move to a smaller company where the Deming principles were readily embraced.
Listen as Scott discusses how he leads a highly inventive engineering organization whose focus is on innovation and the advantage gained through the embrace of Deming's continual improvement philosophy. Hear his fascinating approach to hiring employees without factoring in schooling and GPA, and a discussion between Tripp and Scott on the challenged presented by ISO 9000.
The W. Edwards Deming Institute
Business | Business Administration, Management, and Operations | Management Sciences and Quantitative Methods
Babbitt, Tripp and Dalgleish, Scott, "Scott Dalgleish is the CEO at Phase IV Engineering – “It Just Made Sense And It Worked”" (2016). The W. Edwards Deming Institute Podcast. 23.