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Travis Timmons, owner of Fitness Matters and Kelly Allan, Senior Associate of Kelly Allan Associates and Chair of the Deming Institute Advisory Board.
Travis and Kelly share the Deming journey “From Chaos to Process” of Fitness Matters, starting with Travis’s introduction to The System of Profound Knowledge® (SoPK), and systems thinking. The focus then shifts to psychology and caring for people, and how they have driven our fear and removed barriers all while creating “joy in work”. He ends with how using the Plan Do Study Act (PDSA) Cycle has helped them grow and thrive.
Travis discusses how he was introduced to the Deming philosophy and areas that first resonated with him - including using a systems approach, and how to think differently and put processes in place to make better decisions. One of the most powerful aspects for him was how SoPK makes you look at how you care for people inside and outside the organization.
Travis and Kelly then talk about how the psychology element and the team mindset has been game changing. These have led to less fear, less stress and more joy within the organization, leading to positive outcomes and win-wins for everyone (including the competition).
Lastly, Travis shares a few examples of PDSA’s and the aha moments they discovered along the way. From getting new referrals to finding tampering in the scheduling system, PDSA’s have been a very effective tool in moving them light years ahead in working together as one system and having fun while they do it.
The W. Edwards Deming Institute
Business | Business Administration, Management, and Operations | Management Sciences and Quantitative Methods
Babbitt, Tripp; Timmons, Travis; and Allan, Kelly, "Travis Timmons, Owner and Physical Therapist of Fitness Matters and Kelly Allan, Deming Institute Advisory Board Chairman - “From Chaos to Process”" (2016). The W. Edwards Deming Institute Podcast. 30.