A new study using the Butler University Q&A Intelligence Index measures how various mobile Q&A platforms deliver quality, accurate answers in a timely manner to a broad variety of questions. Based on the results of our analysis, ChaCha led all Q&A platforms on mobile devices.
Results of the study are based upon review of a large set of responses from each of the major Q&A platforms, coupled with a comparison of disparate Q&A platforms that serve answers in different ways. Our methodology included the creation of a new metric, termed the Butler University Q&A Intelligence Index, which measures the likelihood that a user can expect to receive a correct answer in a timely manner to any random question asked using natural language. We asked questions via mobile services and randomized the questions to cover both popular and long-tail knowledge requests.
This is an electronic copy of a White-Paper produced by Butler Business Accelerator. Archived with permission. Butler University reserves all rights.
Ritzenthaler, Trent; Fetter, Richard; and Lippert, Ginger, "Q&A Platforms Evaluated Using Butler University Q&A Intelligence Index" (2013). Scholarship and Professional Work - Business. 108.