Academy of Management Proceedings
Researchers have issued a call for research on emotional labor to move beyond service roles to other organizational roles (Ashforth & Humphrey, 1993). The present paper proposes that emotional labor plays a pivotal role during performance feedback exchanges between supervisors and subordinates. We suggest that the emotional labor supervisors engage in while providing performance feedback is a vital mechanism by which leaders impact followers' perceptions of the feedback environment (Steelman, Levy, & Snell, 2004) and, subsequently, important outcomes (e.g., employee satisfaction with the feedback, motivation to use feedback, feedback seeking frequency, and LMX quality).
This is a post-print version of an article originally published in Academy of Management Proceedings, 2009..
The version of record is available through: Academy of Management.
Ritchie, Samantha A. and O'Malley, Allison L., "The role of emotional labor in performance appraisal: Are supervisors getting into the act?" Academy of Management Proceedings / (2009): 1-6.
Available at https://digitalcommons.butler.edu/facsch_papers/451