Date of Award


Degree Type


Degree Name

Honors Thesis



First Advisor

Carriann Smith


Introduction: Over the past several years, patient outcomes became the focus of health care. With increased accountability, pharmacy education must transform the next generation of health care providers according to the new 2016 Accreditation Council for Pharmacy Education standards, which includes preparing future pharmacists to provide patient-centered care and population health. Butler University College of Pharmacy and Health Sciences (COPHS) faculty have responded by creating a required, four semester, integrated course series: Pharmacy Practice and Healthcare Administration.

Purpose: To design a chapter within a pharmacy based textbook, which will replace the physician based Health Care Handbook currently used in the series.

Methods: A literature search utilizing EBSCO, MEDLINE, and Pharmacist’s Letter provided content for chapter outlines. Online patient-centered resources and personal experiences assisting patients provided examples of community pharmacy encounters. Both the outline and written chapter underwent multiple revisions based upon faculty feedback.

Product: Chapter 2: Patient to Payer Interactions focuses on patient interactions with private and public payers and provides practice cases that can serve as application tools. Publishing involves seven faculty (six COPHS; one Library) and six COPHS students. With chapter structure revisions and final editing underway, the ebook is scheduled for release in Fall 2017.

Conclusions: Chapter 2 content provides an additional perspective on patient-centered care focused on access, cost, and quality. By accessing quality care, future pharmacist will not only help patients select the care they want and need, but also manage the cost of care. Once completed, the book will undergo peer and student review.