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Description
This week's podcast features Dick Steele, Founder and Chairman of Peaker Services, Inc. and member of The Deming Institute Board of Trustees. Dick discusses his company's transformation and how he has kept his employees engaged throughout their Deming Journey.
Dick shares his memory of how a book recommendation by his mother led to his introduction to Dr. Deming's philosophies. And how attending Dr. Deming's 4-day seminar led to the company dropping performance appraisals "cold turkey" the following week.
Listen as Dick discusses some of the changes that make the biggest difference (but are immeasurable) and how these changes have led to greater collaboration, employee engagement and innovation at Peaker Services.
Publication Date
2-20-2015
Publisher
The W. Edwards Deming Institute
Keywords
management
Disciplines
Business | Business Administration, Management, and Operations | Management Sciences and Quantitative Methods
Recommended Citation
Babbitt, Tripp and Steele, Dick, "Dick Steele of Peaker Services - Sometimes it's about "what can't be measured"" (2015). The W. Edwards Deming Institute Podcast. 14.
https://digitalcommons.butler.edu/deming_podcast/14
Comments
This podcast was originally published by The W. Edwards Deming Institute Podcast.