Butler Journal of Undergraduate Research

Faculty Sponsor

Michael Diacin


The purpose of this study was to gain insight into factors that influence job satisfaction and dissatisfaction among intercollegiate athletics department employees. Factors influencing job satisfaction could impact one’s job performance and willingness to remain in a job. When employees are satisfied with their work, they are more likely to remain at their job and successfully complete tasks in association with the job (Kaltenbaugh, 2009; Dixon & Warner, 2010). In order to gain insight with regard to factors influencing job satisfaction, five individuals who were employed within intercollegiate athletics departments participated in this study. Four of the participants worked at NCAA Division I institutions. One participant worked at an NCAA Division II institution. Two themes responsible for feelings of satisfaction and two themes connected to feelings of dissatisfaction emerged from the interview data. The themes related to satisfaction were: (a) student development and achievement and (b) workplace relationships and environment. The themes related to dissatisfaction were: (a) personnel management and (b) financial pressures /lack of resources. Further examination of perspectives and experiences of current employees could be beneficial to those who are interested in pursuing a career in this profession. Understanding the elements that contribute to job satisfaction could help upper level management attract and retain quality employees. In addition, these findings can help individuals who possess an interest in entering the sport industry be better prepared for the challenges and circumstances they might encounter.